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THE THINKING

The business side of reputation.

Perspectives on the business side of reputation, influence and opportunity. The ideas that keep coming up in conversations with leaders and leadership teams.

Opportunities do not announce themselves.

Updated: 3 days ago



Businesses can measure how well they compete once an opportunity becomes visible. They know far less about whether they were considered before the process began.





The deal nobody saw coming.


Every leader has asked some version of the same questions. How did they get that deal? Why were we not invited to pitch? We would have been right for that mandate. How did their name come up and not mine?


Those questions usually arrive after the outcome is visible. The competitor announces the work, the appointment becomes public or the mandate is already under way. The leadership team sees the result but none of the earlier decisions that produced it.


The opportunity may never have entered the business’s pipeline. It will not appear as a lost deal, a failed proposal or a conversion problem because the business was never invited to compete.


The assumption is that the opportunity began when the RFP appeared, the board seat opened or the invitation arrived. That was simply the first moment the business could see it.


The commercial gap began earlier.



Why the process feels like the beginning.


A formal process has a date, a document, a shortlist and a deadline. Everything about it looks like a starting point.


Before any of that exists, a name may already have come up in conversation. Someone may have asked who they trust, requested an introduction or recommended a person whose work they already know. An informal preference can begin taking shape before anyone has written the brief.


The formal process still tests capability, fit, price and experience. Participants do not, however, enter it with the same history. One may already be trusted. Another may arrive through a strong recommendation. A third may be entirely unknown to the people making the decision.


By the time the RFP goes out or the search opens, the field may still be open, but it is rarely free of prior opinion.



Before anyone called it an opportunity.


Businesses are highly organised once an opportunity becomes visible. They qualify it, assign a team, prepare the proposal, review pricing and track conversion. Each stage can be recorded and improved.


What happened earlier leaves fewer records. The business cannot see why one name came to mind first, whose recommendation carried weight or which previous experience created confidence.


This is where reputation has commercial effect. It influences whether a name is remembered, an introduction is made or an invitation is sent. It cannot guarantee the final outcome, but it changes the position from which a business or leader begins.


Executive-level opportunities often emerge from confidence accumulated over time: work done well, judgement demonstrated, commitments kept and previous conversations remembered. None of that appears in the RFP, yet it can influence who receives it.


The visible process may begin on a particular date. Consideration started way earlier.



Competing too late.


Formal opportunities still have to be won. A recognised name cannot compensate for a weak proposal, poor fit or uncompetitive offer.


The reverse deserves equal attention. A strong proposal can only improve conversion after the opportunity reaches the pipeline. Pricing can only be reviewed after an invitation arrives. A business can become exceptionally good at the visible stage and remain absent from the earlier consideration.


This has a direct commercial consequence. When the pipeline is thin or revenue falls short, leadership teams review sales execution, market conditions, pricing and lead generation. Those may all be relevant. The dashboard cannot show how often the business was overlooked before an opportunity was recorded.


The revenue consequence is the same whether the business loses the pitch or is never invited: the work goes elsewhere. Only one of those outcomes appears in the numbers.

Businesses know how often they win when invited. They know far less about how often they were considered before the invitation.


By the time an opportunity becomes visible, the commercial contest may already have been under way for months.


 
 

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